IT Support Engineer
Core
Building and operating endpoint management, device lifecycle, network support, and onboarding/offboarding processes for a global enterprise.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
Device management tooling, remote support infrastructure, and global hardware asset inventory
Domain
IT Operations, Endpoint Security, Network Infrastructure
Required skills
MDM configuration and policy, endpoint detection and response (EDR), device procurement and lifecycle management, network fundamentals (Wi-Fi, VPN, firewalls, DNS), remote wipe/lock procedures, RMM tool operation, password manager migration, helpdesk SLA definition
Preferred skills
FleetDM experience, Cloudflare Zero Trust experience, onboarding/offboarding process design at scale, device logistics vendor management, automation of recurring ticket reduction
Technologies
FleetDM, CrowdStrike Falcon, Cloudflare WARP/Access, TeamViewer One, NinjaOne, 1Password, Freshdesk, Incident.io, PagerDuty
Responsibilities
Own MDM baseline configuration, deployment, and policy for macOS and Windows devices; Stand up remote-wipe and remote-lock procedures for offboarded or lost devices; Own device procurement, imaging, shipping, repair/replacement, and disposal; Own Zero Trust network access rollout and firewall management; Execute end-to-end onboarding and offboarding processes including account and device deprovisioning; Define helpdesk ticket intake channels, categories, priorities, and SLAs
Seniority
Senior, hands-on IC
