Manager, CRM Platforms & Salesforce Delivery
Core
Lead delivery, operations, DevOps, and innovation for Agilent's CRM technology landscape, primarily using Salesforce, to improve customer engagement and business growth.
Role type
Manager, CRM Platforms & Salesforce Delivery
Builds
Scalable Salesforce solutions for Sales, Service, Marketing, Partner, and Customer Experience processes
Domain
Enterprise CRM, Salesforce ecosystem, IT Operations
Required skills
Salesforce implementation and administration, Apex, Lightning Web Components, Flow, SOQL/SOSL, Salesforce DevOps (CI/CD, Git, Salesforce DX), Agile project management, stakeholder management, technical design and trade-off decisions
Preferred skills
Salesforce certifications (Administrator, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, Application/System Architect), knowledge of Salesforce AI capabilities (Einstein), ERP and middleware integration
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud/PRM, Data Cloud, Marketing Cloud), Apex, Lightning Web Components, Flow, SOQL/SOSL, Git, Gearset, Salesforce DX, Einstein
Responsibilities
Lead and coach a team of CRM developers, administrators, analysts, and support resources; manage Salesforce implementation, enhancement, support, and DevOps delivery; partner with business stakeholders to translate GTM priorities into scalable solutions; oversee project planning, resource prioritization, risk management, and executive communication; provide hands-on technical guidance for configuration, development, integration, and release management; drive continuous improvement in platform stability and delivery quality; evaluate Salesforce platform innovations and contribute to roadmap planning
Seniority
Manager, people leadership and delivery oversight
