Field Service Engineer
Core
On-site installation, implementation, maintenance, and repair of laboratory instruments (spectroscopy) and multi-vendor systems solutions for scientists.
Role type
Field Service Engineer (Laboratory Instruments)
Builds
Integrated hardware/software/network solutions for lab environments
Domain
Life Sciences / Analytical Chemistry / Laboratory Equipment
Deliverable
physical/clinical work
Required skills
spectroscopy troubleshooting, hardware installation, system maintenance, preventive maintenance planning, customer problem resolution, solution training
Preferred skills
Agilent LCMS or GCMS experience
Technologies
LCMS, GCMS, networking products, operating systems
Responsibilities
Install and optimize hardware/software/network configurations; diagnose and resolve product performance problems; perform maintenance and repairs; advise customers on preventive maintenance; proactively prevent equipment interruptions; train engineers and customers on solutions