Assistant General Manager
Core
Lead, coach, and train the Sales team to drive membership sales, ensure billing processes, and maintain facility standards while serving as a hub for member information.
Role type
Assistant General Manager (Sales & Operations)
Builds
Club memberships, fitness services, and products
Domain
Fitness / Health & Wellness
Required skills
Sales leadership, team coaching, billing process oversight, customer service management, facility maintenance supervision, health and safety compliance, emergency communication, conflict resolution
Preferred skills
Fitness industry experience, MS Office proficiency
Technologies
MS Office, Company computer system
Responsibilities
Lead the sales team to meet targets; sell memberships and fitness services; oversee billing and lead follow-up; communicate goals and procedures to staff; supervise facility cleanliness and equipment; ensure health and safety compliance; resolve member complaints; manage emergency communications