Customer Success Manager - RPHCM
Core
Build genuine, lasting relationships with health workers and services across the Northern Territory to support the Remote Primary Health Care Manuals (RPHCM) program.
Role type
Field-based Customer Success Manager
Builds
Digital healthcare platform usage and engagement for remote health workforce
Domain
Healthcare / Remote Primary Health Care
Deliverable
client delivery
Required skills
Customer service, sales, technical support, community engagement, active listening, problem-solving, travel
Preferred skills
Salesforce, Microsoft 365, publishing industry knowledge, health sector terminology, cultural knowledge of Aboriginal and Torres Strait Islander contexts
Responsibilities
Deliver train-the-trainer sessions, build a network of local champions, create engagement materials, work alongside Marketing Coordinator
Seniority
Individual Contributor
