Technical Account Manager
Core
Serve as the primary technical point of contact for a portfolio of sales-led merchants, ensuring successful integration, ongoing health, and expansion of GoCardless payment solutions.
Role type
Senior Technical Account Manager (B2B SaaS/Fintech)
Builds
GoCardless payment platform integrations and merchant success
Domain
Fintech, Open Banking, Payments
Required skills
REST APIs, webhooks, JSON, API documentation interpretation, complex technical integration support, root cause analysis, technical presentation, portfolio management
Preferred skills
Direct debit/open banking knowledge, SQL/Looker, Salesforce/JIRA, subscription billing operationalization
Technologies
GoCardless API, REST, JSON, SQL, Looker, Salesforce, JIRA
Responsibilities
Lead regular technical reviews on integration health and payment performance; guide merchants through API/webhook integrations and resolve issues; monitor integration health to proactively identify risks; run technical workshops and produce tailored documentation; partner with CSAMs to align technical and commercial priorities; act as the merchant's voice in internal Product/Engineering discussions.
Seniority
Senior, hands-on IC