Tour Staff Coordinator, Oceania
Core
Coordinate operations and support for Tour Leaders on adventure tours across Australia and New Zealand, ensuring smooth logistics and incident management.
Role type
Tour Staff Coordinator (Oceania Operations)
Builds
Small group adventure tours in Australia and New Zealand
Domain
Travel and Tourism
Required skills
administration, rostering and logistics management, incident and complaint resolution, budget reconciliation, stakeholder relationship management, coaching and mentoring, performance review facilitation
Preferred skills
prior experience as a Tour Leader, knowledge of Australia and New Zealand as travel destinations
Technologies
Google Suite
Responsibilities
Support Tour Leader recruitment, onboarding, and performance management; Lead trip rostering and logistics; Conduct pre-trip briefings and 1:1s; Manage on-trip group support, itinerary disruptions, and incident reporting; Share emergency on-call support rotation; Collaborate on regional projects and culture growth.
Seniority
Mid-level, hands-on IC
