Lead Application Support Engineer
Core
Lead a team of application support engineers to own the health, reliability, and continuous improvement of mission-critical SaaS platforms in the healthcare domain.
Role type
Senior IC Lead Application Support Engineer (Team Lead)
Builds
Production-ready hotfixes, diagnostic playbooks, and AI-assisted support tooling for healthcare SaaS platforms
Domain
Healthcare technology / SaaS
Required skills
.NET / C#, React, Microsoft SQL Server, Azure (App Services, SQL, Application Insights, Log Analytics, DevOps), incident management, root cause analysis, team leadership, technical debt remediation
Preferred skills
AI/LLM-assisted tooling development, CI/CD pipeline automation, observability tooling (Datadog, Grafana)
Responsibilities
Perform deep-dive technical triage across the full application stack and develop hotfixes; Monitor production defect patterns and drive post-incident reviews; Champion AI adoption to accelerate issue diagnosis; Lead, coach, and mentor a team of application support engineers; Establish engineering standards for support-owned code and deployment safety
Seniority
Senior, hands-on IC with team leadership
