Technical Account Manager, Enterprise- San Francisco HQ
Core
Own end-to-end onboarding, implementation, and long-term success for large enterprise customers, acting as the primary technical and strategic point of contact for complex billing architecture integrations.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Enterprise revenue design platform integrations connecting Orb with ERP systems, CRMs, and data pipelines
Domain
Fintech / Billing Infrastructure / Enterprise SaaS
Required skills
Enterprise system integration (NetSuite, Salesforce), API/webhook/event streaming design, SQL, complex stakeholder management, technical troubleshooting, requirements documentation, ERD review
Preferred skills
Billing/usage-based pricing domain knowledge, billing system migration experience
Technologies
NetSuite, Salesforce, SQL, APIs, Webhooks, Event Streaming
Responsibilities
Lead technical discovery of customer billing architecture and integration landscape; Design and review API integration patterns and event schemas; Serve as primary escalation point for technical issues during implementation and post-go-live; Build and maintain account plans documenting architecture decisions and adoption milestones; Identify expansion signals and partner with Sales on renewals; Contribute to internal documentation like reference architectures and integration playbooks.
Seniority
Senior, hands-on IC