Senior Implementation Specialist
Core
Guide newly signed customers through post-sale onboarding, product implementation, and go-live transitions for DoseSpot and pVerify healthcare SaaS products.
Role type
Senior Implementation Specialist (Healthcare SaaS)
Builds
Implementation of DoseSpot & pVerify products across various applications for API clients
Domain
Healthcare technology / SaaS
Required skills
Customer onboarding in API environments, Project management, Contract interpretation, SOW creation, Salesforce proficiency, Cross-functional collaboration
Preferred skills
Experience with Medical EHR/EMR or Practice Management Systems, Process improvement, Mentoring
Technologies
Salesforce, Microsoft Office, pVerify API, DoseSpot
Responsibilities
Complete implementation and setup steps for newly signed customers, Proactively manage the implementation process end-to-end to achieve client timelines, Partner with Sales, Account Management, and Technical teams for seamless hand-offs, Collaborate with Product and Engineering to troubleshoot issues and provide feedback, Respond to customer queries via phone, email, or chat, Mentor and train new team members
Seniority
Senior, hands-on IC