Senior Network & IT Support Engineer
Core
Preventive network and IT infrastructure engineering focused on eliminating recurring issues, automating manual work, and ensuring system reliability across global offices.
Role type
Senior Network & IT Support Engineer (hands-on IC) and First Principles Engineer (leadership IC)
Builds
Automated workflows, standardized processes, resilient network/endpoint infrastructure, and self-healing systems
Domain
Global IT Operations, Network Engineering, Endpoint Security, Infrastructure Automation
Required skills
Root cause analysis, system architecture design, process automation, incident investigation, hypothesis testing, proactive monitoring, technical troubleshooting, documentation, cross-timezone coordination, stakeholder management
Preferred skills
Experience with 24/7 operations, legacy system modernization, scripting for automation, data-driven decision making
Technologies
Network infrastructure, Wi-Fi systems, endpoints, access controls, security controls, monitoring tools, automation frameworks
Responsibilities
Investigate and resolve complex network and infrastructure incidents independently; identify and eliminate root causes of recurring issues; design and implement automation to reduce manual work; establish standards and best practices for the team; monitor system health and predict potential failures; optimize processes for efficiency and reliability
Seniority
Senior, hands-on IC (Team Member) and Leadership-level IC (First Principles Engineer)
