Software Engineer, Platform Experience
Core
Solve end-to-end production issues for AI agent workflows, debug LLM/prompt failures, and build automation to prevent recurrence.
Role type
Senior IC platform engineer (AI agents & observability)
Builds
Runbooks, diagnostic tools, and automation for multi-agent CX stacks
Domain
AI agents, customer experience, SaaS
Deliverable
production ML models
Required skills
End-to-end problem solving, LLM workflow debugging, prompt engineering, observability, automation design, customer-facing troubleshooting
Preferred skills
Node.js, TypeScript, React, Express, AI coding tools (Claude Code), Grafana, Honeycomb, Sentry
Technologies
Node.js, TypeScript, React, Express, Grafana, Honeycomb, Sentry, Claude Code
Responsibilities
Trace and reproduce production failures in agent workflows, debug prompts and knowledge bases, build automation to prevent recurring issues, escalate genuine product bugs with clean reproductions, surface failure patterns to product teams
Seniority
Senior, hands-on IC