Head of Product & Digital Operations
Core
Lead digital product strategy and operations for AI-powered sportsbook and gaming platforms, optimizing customer journeys, payments, and risk management.
Role type
Head of Product & Digital Operations
Builds
Native mobile apps, AI-driven personalization engines, and risk management systems for global gaming operators
Domain
Fintech / iGaming / Sportsbook
Deliverable
product features
Required skills
Customer lifecycle management, data analysis, payment operations, fraud prevention, operational efficiency optimization, market launch management, KPI tracking
Preferred skills
BI tools (Tableau, Power BI, Looker, QuickSight), SQL, regulated industry experience, high-volume transactional platform experience
Responsibilities
Develop deep understanding of digital products and customer journeys to improve usability and conversion; Serve as operational bridge between local market needs and internal teams; Monitor operational performance and recommend enhancements; Analyze customer funnel stages to optimize conversion and retention; Work with dashboards to monitor business performance KPIs; Collaborate with Risk, Compliance, and Payments teams to identify and reduce fraudulent behavior