Senior Manager, Key Account Operations
Core
Leading operational strategy, execution, and continuous improvement for critical customer accounts, serving as the primary liaison between commercial and operational functions to align customer needs with internal capabilities.
Role type
Senior Manager, Key Account Operations
Builds
Operational readiness, demand forecasts, and seamless coordination across supply chain, manufacturing, and sales for strategic accounts.
Domain
Manufacturing / Supply Chain / Industrial Distribution
Required skills
Demand planning, supply chain management, cross-functional project leadership, NPI execution, inventory management, manufacturing operations, stakeholder management, strategic account management, process improvement, data analysis
Preferred skills
MBA, APICS/ASCM certifications (CPIM, CSCP), ERP/APS system expertise, experience in complex manufacturing or medical device environments
Technologies
ERP, APS, forecasting systems
Responsibilities
Develop and execute account-specific operational strategies; lead cross-functional operational projects including NPI and supply chain transformation; oversee demand planning team and forecasting processes; partner with sales and account management to support customer growth; serve as trusted advisor to executive leadership on account health and risk; drive operational excellence and continuous improvement initiatives.
Seniority
Senior, hands-on IC with leadership responsibilities