Automotive Repair Assistant Manager
Core
Lead daily operations of a Car Care Center Service Department, supervising repair technicians and service advisors to ensure efficient workflow, productivity, and exceptional customer service.
Role type
Assistant Manager, automotive repair shop
Builds
Vehicle repairs, maintenance services, and customer service experiences
Domain
Automotive repair and maintenance
Required skills
Automotive repair expertise, team leadership and mentoring, operational management, hiring and performance management, customer communication, shop management software proficiency, regulatory compliance knowledge
Preferred skills
ASE Certification
Technologies
Automotive shop management software, diagnostic technology
Responsibilities
Lead and support daily operations of the Car Care Center Service Department; Supervise, mentor, and develop Repair Technicians and Service Advisors; Assist with hiring, onboarding, training, and performance management; Ensure vehicle repairs meet manufacturer specifications; Maintain communication with customers regarding repair recommendations and timelines; Organize work assignments to maximize shop efficiency and throughput; Support store sales growth and profitability; Assist with opening/closing, scheduling, and estimate preparation; Ensure compliance with OSHA, M.A.P., and environmental regulations.
Seniority
Mid-level management, hands-on operational leadership