Bilingual Application Support Analyst
Core
Client-facing technical support role diagnosing and resolving complex application issues for SaaS partners and customers.
Role type
Bilingual Application Support Analyst
Builds
Ensures platform adoption and stability for enterprise clients in banking, e-commerce, education, and technology.
Domain
SaaS / IT Management / Service Automation
Deliverable
client delivery
Required skills
Advanced troubleshooting, technical consulting, cross-functional collaboration, application logic analysis, log analysis, rapid technology adaptation
Preferred skills
Directory Services (Active Directory, LDAP), Windows/Linux environments, virtualization, Web Servers (Apache), Networking, RESTful APIs (Postman, cURL, Insomnia), SQL queries
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