Okta Support Specialist - Senior Consultant
Core
Provide Tier 2 technical support for Identity and Access Management (IAM) incidents, troubleshooting user provisioning, authentication, and privileged account management within enterprise systems.
Role type
Senior IC IAM Support Specialist
Builds
Secure, compliant access across enterprise systems using Okta, SailPoint, and CyberArk
Domain
Cybersecurity / Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
Okta administration, IAM principles, SAML 2.0, OAuth, MFA configuration, user provisioning, access policy management, ITIL practices, ticketing systems, security compliance
Preferred skills
Okta APIs, PowerShell scripting, SailPoint IIQ, CyberArk, AWS/Azure, DevSecOps
Technologies
Okta, SailPoint IdentityIQ, CyberArk, ServiceNow, AWS, Azure
Responsibilities
Troubleshoot and resolve IAM-related incidents; Monitor IAM systems for performance and security anomalies; Assist in onboarding/offboarding and access reviews; Participate in audits and compliance activities; Maintain support documentation; Collaborate with engineering and security teams
Seniority
Senior, hands-on IC