O2C OPL AMERICAS (WS, CA, LATAM)
Core
Deliver end-to-end Order to Cash (O2C) operations, strategy, and performance for the Americas region, managing teams and BPO providers to ensure service stability and cash flow.
Role type
Senior Operations Lead (O2C)
Builds
End-to-end O2C processes (Credit Management, Collections, Disputes, Cash Application)
Domain
Healthcare Finance Operations
Required skills
End-to-end O2C operations leadership, SAP O2C (FSCM) expertise, team management and coaching, KPI and SLA management, process optimization (Lean/Six Sigma), ERP/S4Hana deployment support, stakeholder management, data analytics for root cause analysis
Preferred skills
Experience in shared service/hub environments, multicultural remote team management, automation/digitalization initiatives
Technologies
SAP O2C, SAP S/4HANA, FSCM
Responsibilities
Oversee day-to-day O2C operations and performance across assigned markets; Lead and develop front-line operational teams and BPO providers; Monitor and drive performance against operational KPIs and implement corrective actions; Operationalize process, system, and control changes defined by global owners; Lead operational issue management and coordinate with cross-functional stakeholders; Use data and analytics to identify and remediate process and data issues; Act as primary operations contact for assigned markets; Ensure adherence to internal control frameworks and audit requirements; Support testing and readiness for new SAP functionalities.
Seniority
Senior, hands-on IC with team leadership