Customer Success Manager, SMB (Greater China)
Core
Drive client engagement, adoption, and growth for small-medium sized accounts in Greater China by providing strategic input on digital marketing and SaaS platform usage.
Role type
Customer Success Manager (SMB)
Builds
Long-term customer relationships and account longevity for SMB clients in Greater China
Domain
SaaS / Digital Marketing Intelligence
Deliverable
client delivery
Required skills
Fluent in English and Chinese (written/spoken), Digital marketing expertise, Client relationship management, Churn risk mitigation, Upsell opportunity identification, Problem solving
Preferred skills
Cantonese fluency, Experience in SaaS companies
Technologies
Similarweb platform
Responsibilities
Act as primary point of contact for assigned accounts, Provide guidance and support throughout the customer journey, Identify and mitigate account churn risks, Manage and expand long-term customer relationships, Support in uncovering upsell opportunities, Ensure clients understand the value of the platform
Seniority
Mid-level, hands-on IC