Sr. Lead Engineer, Applied AI (Customer Agent)
Core
Architecting and building a production conversational AI system (Customer Agent) that enables brands to serve their own customers at scale.
Role type
Principal-caliber Senior Lead Engineer (Applied AI)
Builds
A 0-to-1 agentic platform for customer service
Domain
AI/ML, Conversational AI, Customer Support
Deliverable
production ML models
Required skills
Production agentic system architecture, non-deterministic system reliability, system orchestration, evaluation frameworks, guardrails, memory & context management, self-healing mechanisms, failure handling, hands-on coding, technical strategy, cross-functional leadership
Preferred skills
Multi-tenant agent platform experience, 0-to-1 product building, AI observability, human-in-the-loop workflows
Technologies
LLMs, Agentic Systems
Responsibilities
Set technical and product direction for the core platform, solve hardest technical problems personally (orchestration, evals, guardrails), write and ship code, build reusable architecture and frameworks, partner with product and data science leaders, evaluate emerging AI technologies
Seniority
Senior, Principal-level Individual Contributor