Enterprise Account Manager - Hospitality
Core
Manage long-term relationships with enterprise hospitality and event clients to ensure workforce availability for peak seasons and major events.
Role type
Enterprise Account Manager (Hospitality)
Builds
Staffing solutions for catering conglomerates, venue operators, and event management groups
Domain
Hospitality, Catering, Event Management, Flexible Workforce
Deliverable
client delivery
Required skills
Account management, stakeholder management at executive levels, contract growth, operational forecasting, CRM proficiency, cross-functional collaboration, escalation resolution
Preferred skills
Experience in contract food service or venue operations, multi-unit account management, revenue growth track record
Technologies
Salesforce, Google Suite
Responsibilities
Serve as primary point of contact for enterprise accounts, build relationships with regional directors and VP-level leaders, drive contract growth and retention, ensure shift fulfillment against SLAs, track and forecast account metrics, deliver quarterly business reviews, collaborate with sales and operations teams, resolve live-event escalations
Seniority
Mid-Senior, hands-on IC
