Executive Client Services & Founding Operations Lead
Core
Named security concierge for high-net-worth individuals, family offices, and top enterprise executives, managing their end-to-end onboarding and ongoing protection journey.
Role type
Senior individual contributor (client services & operations)
Builds
Autonomous AI agents for digital footprint monitoring and defense
Domain
Consumer privacy, identity protection, and executive security
Deliverable
client delivery
Required skills
High-touch client relationship management, hands-on security troubleshooting, technical translation for non-technical principals, discretion with sensitive data, process creation from scratch
Preferred skills
Background in privacy/identity/personal security, early-stage startup experience, experience serving HNW individuals or C-suite executives
Technologies
Security tooling, devices, and systems
Responsibilities
Guide clients through full onboarding and household/family setup, run ongoing relationship check-ins and milestone reviews, handle on-demand requests and escalations, partner with engineering to diagnose and resolve issues, define concierge playbooks and SOPs, surface recurring client needs to shape product and tooling
