Channel Operations Manager
Core
Scale operational processes and partner-facing infrastructure for a fintech identity risk platform.
Role type
Senior IC channel operations manager
Builds
Partner ecosystem operational workflows, deal registration governance, and partner program management
Domain
Fintech / Identity Risk / Channel Sales
Required skills
Partner operations, Channel operations, Revenue operations, Deal registration, Partner tiering, Multi-party workflows, Salesforce configuration, PRM tool management, Data analysis (SQL/Excel/BI), Process optimization
Preferred skills
Fintech experience, Banking experience, Reseller billing models, Introw platform experience
Technologies
Salesforce, Introw, SQL, Excel, BI tools
Responsibilities
Operationalize partner-facing initiatives from kickoff to go-live; Process order requests and maintain partner records in Salesforce/Introw; Own deal registration rules and pipeline attribution; Design change management processes for third-party data updates; Manage PRM tool data hygiene and partner onboarding; Define channel-specific metrics and reporting definitions; Collaborate with RevOps, Finance, and Legal on contract execution and revenue recognition; Identify bottlenecks in the channel sales cycle and deploy process solutions.
Seniority
Mid-Senior, hands-on IC