Technical Support Specialist
Core
Respond to customer inquiries, troubleshoot technical challenges, and assist with account setup and configuration.
Role type
Technical Support Specialist
Builds
Customer account set-up and configuration
Domain
IT Services / Software Support
Deliverable
client delivery
Required skills
troubleshooting, Zendesk, JIRA, Windows OS, Mac OS, time management, prioritization
Preferred skills
industry-specific certification in computer languages or software
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