Customer Support Associate

Austin Texas💼 Full-time🗓 2026-09-28 → 2026-09-29

Core

Front-line customer support for rental applicants, renters, and property managers, resolving issues with applications, payments, and platform access via phone, chat, and email.

Role type

Builds

Rental financial services platform (BoomScreen, BoomReport, Boom App, Boom Platform)

Domain

Fintech / Real Estate / Rental Services

Deliverable

client delivery

Required skills

Phone support, live troubleshooting, screen sharing, multi-channel communication, ticket documentation, issue escalation, pattern recognition

Preferred skills

Support tools (Intercom, Zendesk, Jira), AI tools, property management/leasing/fintech experience

Responsibilities

Handle inbound/outbound calls for application and payment issues, diagnose product issues via screen share, respond to chat/email tickets, document escalations in Jira, track high volume of open issues, identify recurring product issues

Seniority

Early career (0-2 years experience)

Sourced via ashby · Listed on CareerPlan, which tracks 854,000+ jobs from 20+ sources.

About Boom

Seed50 Employees

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Now serving thousands of renters, Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by i

Customer Support Associate

Core

Role type

Builds

Domain

Deliverable

Required skills

Preferred skills

Responsibilities

Seniority

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