ServiceNow Business Analyst
Core
Apply process improvement and reengineering principles to effect process modernization and quality improvement for US federal government clients.
Role type
Senior Business Analyst (ServiceNow)
Builds
Process modernization initiatives and quality improvement efforts
Domain
US Federal Government / IT Service Management
Required skills
Business Analysis, process mapping, gap analysis, process reengineering, requirements definition, stakeholder communication, training design
Preferred skills
ServiceNow Certified System Administrator (CSA), Six Sigma, Lean Six Sigma
Technologies
ServiceNow
Responsibilities
Analyze business processes by mapping and evaluating as-is scope and steps; Identify gaps and opportunities for improvement; Recommend process and performance measurement improvements; Assist with institutionalizing changes and communicating to stakeholders; Provide input, document requirements, and support training design for process changes
Seniority
Senior, hands-on IC