Processing Specialist II
Core
Provide explicit feedback to Customer Support agents, review system-flagged errors, and resolve document-related issues.
Role type
Quality Assurance Specialist (Customer Support)
Builds
Corrected customer support processes and resolved document issues
Domain
Customer Support Operations
Required skills
PC proficiency (Word, Excel, Outlook), equipment operation (scanners, copiers), analytical thinking, policy interpretation, complex issue resolution under stress
Preferred skills
flexibility, problem-solving, attention to detail
Responsibilities
Provide feedback to agents, review and correct system errors, perform paper trailing, assist with special projects
Seniority
Entry-level, individual contributor
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