Senior Product Operations Manager
Core
Design and run the operating system for the product team, including planning cadence, prioritization frameworks, metrics layers, and customer feedback pipelines.
Role type
Senior Product Operations Manager (Strategy & Process)
Builds
Product operating systems, prioritization frameworks, metrics layers, and customer feedback pipelines
Domain
Enterprise SaaS (Fleet Safety, Computer Vision, Edge Computing)
Required skills
Product operations, quarterly planning, prioritization frameworks, voice of customer programs, product metrics/OKRs, process adoption, Jira administration, SQL, BI tools (Tableau/Looker/Power BI)
Preferred skills
AI-assisted internal tool development, building product ops from scratch, hardware/field-deployed SaaS experience, CS platforms (Gainsight/Salesforce)
Technologies
Jira, Confluence, SQL, Tableau, Looker, Power BI, Gainsight, Salesforce
Responsibilities
Run quarterly planning cycles and roadmap reviews; maintain prioritization frameworks and capacity allocation models; build customer feedback intake and synthesis pipelines; define and monitor product metrics and OKRs; oversee quality visibility and defect impact modeling; administer Jira/Confluence workflows and data hygiene
Seniority
Senior, hands-on IC with strategic influence