Enterprise Account Manager, Creditors Rights & Collections
Core
Own the post-contract relationship for Creditors' Rights accounts, managing onboarding, retention, and growth for law firms and collections parties.
Role type
Senior Account Manager (B2B Legal Tech)
Builds
Legal and document delivery services for law firms and property management companies
Domain
Legal technology / Creditors' Rights / Service of Process
Required skills
B2B account management, operational complexity management, proactive problem solving, CRM management, state-specific regulatory knowledge, negotiation
Preferred skills
Creditors' rights law firm experience, service of process familiarity, legal technology platform experience, compliance-driven relationship management
Technologies
Legal tech platforms, case management software, process serving systems, e-filing systems
Responsibilities
Lead client onboarding and define service scope including state footprint and reporting requirements; Monitor account health metrics like serve rates and SLA adherence; Identify and negotiate expansion opportunities and renewals; Resolve operational blockers and escalate issues proactively.
Seniority
Senior, hands-on IC
