Senior Director, Operations - Wisconsin
Core
Strategic planning and operational management for large US Sovereign and strategic clients, ensuring contractual obligations and highest client satisfaction.
Role type
Senior Director, Operations (Strategic Account Management)
Builds
Enterprise-wide operational strategies and roadmaps integrating AI and Automation
Domain
IT Operations & Managed Services
Required skills
Strategic planning, P&L management, Vendor relationship management, Team leadership, Continuous improvement, Cross-functional collaboration, AI/Automation integration, Service Level Agreement (SLA) management, Contract negotiation, Executive communication
Preferred skills
Matrix environment leadership, Influencing without authority, Project management, Business acumen, Technical infrastructure knowledge
Technologies
Artificial Intelligence (AI), Automation, Infrastructure systems
Responsibilities
Ensure operational success against KPIs and SLAs; Engage, direct, and develop the Operations team including succession planning; Lead continuous improvement activities; Develop Operations strategy and roadmaps integrating AI and Automation; Account for targeted P&L profitability; Manage vendor relationships through contract and financial analysis; Optimize customer satisfaction and remediate service breakdowns.
Seniority
Senior Director, Strategic Leadership