Associate Security Support Specialist, Wirespeed
Core
Support Engineer acting as the voice of the customer for Wirespeed, handling security incidents, product issues, and threat-related concerns while collaborating with engineering teams.
Role type
Senior IC security support engineer
Builds
Customer support workflows, security incident resolution, and product feedback loops
Domain
Cybersecurity / Managed Security Services
Deliverable
client delivery
Required skills
Security analysis, incident response, technical support, investigative judgment, stakeholder communication, documentation, cross-functional collaboration
Preferred skills
Security product support, managed security services, high-volume support environments, process improvement, scripting/troubleshooting tools, mentoring
Technologies
Case-management channels, security data analysis tools, product platforms
Responsibilities
Field customer concerns and escalate severe threat-related incidents; investigate complex security issues from report to resolution; analyze security data and customer context to recommend actions; translate technical security concepts for diverse audiences; create and maintain documentation and knowledge bases; mentor peers and participate in on-call rotations; identify support patterns to drive product and process improvements.
Seniority
Mid-level, hands-on IC
