Senior Customer Success Engineer
Core
Primary technical owner driving long-term customer outcomes, adoption, and optimization for the Veeam Data Platform across enterprise accounts.
Role type
Senior Customer Success Engineer (Data Resilience & Backup)
Builds
Protection plans, recovery simulations, and resilience reporting for enterprise customers.
Domain
Data backup, disaster recovery, and data security.
Required skills
Data backup and recovery expertise, disaster recovery and resilience (DR&R) best practices, protection plan design, migration execution, recovery simulation, stakeholder engagement, business case building, technical roadmap definition
Preferred skills
Veeam platform familiarity, cloud platform expertise, scripting/automation, executive stakeholder management
Technologies
Veeam Data Platform, operating systems, virtualization, storage, cloud platforms
Responsibilities
Configure customer accounts and customize backup policies; conduct success planning and strategy sessions; run recovery simulations and deliver quarterly resilience reports; monitor churn risk and define mitigation plans; build business cases and define TCO; engage CISO/CIO stakeholders; collaborate on marketing campaigns to drive adoption.
Seniority
Mid-level, hands-on IC