Analista de Atendimento em Incentivo
Core
Functional reference for incentive campaign mechanics, bridging support and technical teams to ensure accurate rule interpretation and customer guidance.
Role type
Senior IC incentive campaign analyst
Builds
Clear documentation, FAQs, and support materials for incentive campaigns
Domain
Client Service / Loyalty Programs
Deliverable
dashboards & analysis
Required skills
Incentive campaign mechanics, eligibility rules, scoring logic, calculation validation, Excel/spreadsheet analysis, functional validation, discrepancy identification, process standardization
Preferred skills
Experience with rewards programs, loyalty programs, customer service operations
Technologies
Excel, spreadsheets
Responsibilities
Interpret campaign mechanics configured by technical teams to identify gaps and inconsistencies; Translate complex rules into clear documentation and FAQs for service teams; Functionally validate campaign mechanics from a customer perspective; Train and support the Client Service team on campaign rules; Propose improvements to standardize rules and enhance operational efficiency
Seniority
Mid-level, hands-on IC