Accounts Receivable & Collections Specialist
Core
Manage B2B customer accounts to resolve payment discrepancies, investigate unapplied cash, and drive timely collection of outstanding receivables.
Role type
Senior individual contributor accounts receivable and collections specialist
Builds
Healthy cash flow and efficient payment processes for a SaaS company
Domain
B2B SaaS / Order-to-Cash
Required skills
B2B accounts receivable management, complex account resolution, payment reconciliation, financial analysis, customer negotiation, cross-functional collaboration, process improvement, root cause analysis, NetSuite proficiency, Salesforce familiarity
Preferred skills
SaaS or subscription business experience, mentoring junior or offshore team members, experience collaborating across Finance, Sales, and Customer Success teams
Technologies
NetSuite, Salesforce
Responsibilities
Manage a portfolio of customer accounts and proactively drive timely collection of outstanding receivables; Investigate and resolve complex accounts receivable issues including unapplied cash, short payments, and disputed invoices; Research unapplied customer payments by reviewing remittances, invoices, and contracts; Take ownership of issues from initial identification through resolution; Negotiate payment commitments while maintaining professional customer relationships; Analyze aging trends and recurring collection issues to identify root causes and improvement opportunities
Seniority
Senior, hands-on IC