Senior Program Manager
Core
Act as the single point-of-contact for After-Sales activities, managing customer solutions, relationships, and operational interactions for assigned accounts.
Role type
Senior Program Manager (After-Sales & Account Management)
Builds
Customer service performance and profitability through continuous process improvement and strategic engagement.
Domain
Supply Chain Distribution
Deliverable
client delivery
Required skills
Supply Chain Distribution experience, CRM background, cross-functional coordination, consultative advisory, KPI management, program change management, strategic planning, issue escalation and resolution
Preferred skills
Analytical skills, experience with cost reduction initiatives, experience with service improvement initiatives
Responsibilities
Manage day-to-day operational and service related interactions, coordinate Quarterly Business Reviews, manage Key Performance Indicators, lead program change management, develop annual account/program strategy plans, initiate and manage customer-specific enhancements, drive implementation of service improvement and cost reduction initiatives