Senior Secretariat Coordinator
Core
Manage and coordinate front-line service delivery and business functions for the Housing Appeals Committee Secretariat, ensuring timely and fair management of affordable and social housing appeals.
Role type
Senior Secretariat Coordinator (Administrative/Operational Support)
Builds
Housing Appeals Committee operations and service delivery
Domain
Public Sector / Social Housing / Housing Policy
Deliverable
dashboards & analysis
Required skills
Legislative interpretation, procedural framework application, stakeholder relationship management, complex case guidance, operational planning, continuous improvement facilitation
Preferred skills
Social housing system knowledge, board/committee support experience, staff development, empathy in complex situations
Technologies
None stated
Responsibilities
Lead and coordinate Secretariat operational service delivery for housing appeals; Plan, monitor and manage work allocation and priorities across the Committee; Provide high-level executive, procedural and operational support to the Manager and Committee Members; Provide expert guidance on complex and sensitive appeal matters; Facilitate development and implementation of continuous improvement initiatives; Maintain effective relationships with internal and external stakeholders; Monitor and follow up with stakeholders to ensure appeal outcomes are finalised within timeframes.
Seniority
Senior, hands-on IC
