Customer Systems Lead
Core
Build a seamless, connected customer operating environment across CRM, support tooling, onboarding workflows, reporting, and customer data flows to reduce operational friction and improve visibility for Customer Success and Support teams.
Role type
Senior Customer Systems Lead (Revenue Operations)
Builds
Integrated customer data ecosystems, automated workflows, and operational dashboards for SaaS/healthcare customer teams.
Domain
Healthcare SaaS / Customer Operations
Required skills
Systems thinking, CRM and support platform expertise, automation and workflow design, cross-functional collaboration, analytical problem-solving, operational efficiency optimization
Preferred skills
Experience in healthcare environments, hands-on systems administration, bias for action
Technologies
Salesforce, HubSpot, Zendesk, Intercom, Jira, Gainsight
Responsibilities
Manage and improve systems supporting the customer journey; ensure clean information flow across systems and teams; partner with Product and Engineering to build integrations and automations; build reporting and lifecycle visibility dashboards; streamline day-to-day workflows for Customer Success and Support teams
Seniority
Senior, hands-on IC