Technical Support & Network Engineer
Core
Primary technical point of contact for customers and internal teams regarding IoT connectivity, networking, hardware, and VPN solutions, investigating complex issues and advising on suitable configurations.
Role type
Medior/Senior Technical Support Engineer (Networking & IoT)
Builds
Reliable, secure, and scalable IoT connectivity solutions for diverse sectors including industry, agriculture, healthcare, and smart cities.
Domain
IoT connectivity, telecommunications, enterprise networking
Required skills
complex troubleshooting, root cause analysis, TCP/IP fundamentals, log file analysis, technical communication, ownership of customer cases
Preferred skills
4G/5G networking equipment configuration, NAT/Routing/VPN technologies, IPsec/Remote Access VPN concepts, enterprise firewall configuration (Palo Alto)
Technologies
4G & 5G IoT connectivity, SIM management platforms, industrial routers, Cisco platforms, Palo Alto Firewalls, VPN technologies, Enterprise networking
Responsibilities
Receive, investigate, and resolve technical support requests via phone, email, and ticketing system; Configure hardware (routers, gateways, modems) according to standards; Provide first and second-line support for VPN solutions; Analyze log files to determine root causes; Liaise with UK headquarters for escalations; Identify commercial opportunities and coordinate with Sales; Contribute to knowledge base articles and documentation.
Seniority
Medior/Senior, hands-on IC