Marketplace Operations Regional Manager, Americas
Core
Operational backbone for Fever's marketplace across South, Central, and North America, ensuring health, efficiency, and scalability while managing a regional team.
Role type
Regional Marketplace Operations Manager (Americas)
Builds
Scalable marketplace operations for live entertainment events and experiences
Domain
Live entertainment, culture, and events technology
Required skills
Team leadership, process design and SOP creation, data analysis, stakeholder management, workflow automation, metric monitoring (SLAs, error rates)
Preferred skills
E-commerce, travel, hospitality, or entertainment industry experience, SQL or BI tool proficiency, English and Spanish fluency
Technologies
Excel/Sheets, SQL, BI tools
Responsibilities
Lead and develop a regional operations team; design and improve standard operating procedures; monitor marketplace health metrics and drive corrective actions; act as the regional escalation point for complex partner issues; represent regional ops in global forums; gather partner feedback for product improvements
Seniority
Mid-Senior, hands-on IC with people leadership