Senior ServiceDesk Reliability Engineer - SDRE
Core
Ensure reliability and stability of Tabby's payment infrastructure and service desk operations for a global fintech platform.
Role type
Senior Service Desk Reliability Engineer (SRE)
Builds
Payment processing systems, service desk automation, and incident response workflows for a FinTech unicorn.
Domain
FinTech, Payments, Cloud Infrastructure
Required skills
SRE fundamentals (SLO/SLI, error budget, MTTA/MTTR), AI tooling (Claude code/CLI/MCP), Monitoring (APM, Logs, Tracing), Jira Service Management API/Automation, Go/Python scripting, No-code builders
Preferred skills
Google Cloud Platform (GCP), Datadog, Terraform, Kubernetes, Fintech domain knowledge
Technologies
Jira Service Management, Google Cloud Run, BigQuery, Go, Python, Claude, APM, Log management, Terraform, Kubernetes, Datadog
Responsibilities
Manage SLO/SLI metrics and error budgets, automate Jira Service Management workflows, respond to incidents and lead postmortems, write Go/Python scripts for API interactions, utilize AI tools for code and operations, collaborate with engineering and product teams
Seniority
Senior, hands-on IC