Lead Partner Success Implementation Engineer
Core
Lead technical implementation and partner enablement for a global SaaS platform, driving product adoption, troubleshooting complex integrations, and overseeing deployment architecture for partner customers.
Role type
Senior IC Lead Partner Success Implementation Engineer
Builds
Scalable deployment models, integrations, and partner enablement programs for enterprise SaaS customers
Domain
SaaS / Customer Experience / Financial Crime / Public Safety
Required skills
Complex technical troubleshooting, API integration expertise, deployment architecture design, cross-functional stakeholder leadership, technical project management, root-cause analysis, best-practice governance, executive communication
Preferred skills
Channel/reseller partnership experience, global technology organization background, cloud architecture knowledge, enterprise deployment patterns
Technologies
APIs, Cloud architectures, Enterprise deployment patterns
Responsibilities
Deliver expert-level technical guidance and troubleshooting for partner customers; Lead complex technical implementation projects including advanced configuration and integrations; Mentor Implementation Engineers and provide technical direction to Partner Success Managers; Create and share standardized technical playbooks and enablement materials; Represent partner technical needs in strategic planning forums
Seniority
Senior, hands-on IC lead