Patient Experience Coordinator
Core
Drive implementation, execution, and continuous improvement of Patient Support Programs (PSPs) and Diagnostic Programs to ensure exceptional patient experience and operational excellence.
Role type
Senior IC Patient Experience Coordinator
Builds
Patient Support Programs and Diagnostic Programs
Domain
Pharmaceutical industry + Patient Access & Diagnostics
Required skills
Program lifecycle management, Vendor management, Business case development, KPI monitoring, Budget management, Data analysis, Stakeholder alignment, Compliance management, Digital platform coordination, Project management
Preferred skills
PSP/Diagnostics experience, Digital health experience, Power BI
Technologies
Pfizer Conmigo, Program Inventory (Pi), GCMA, Power BI, Microsoft Office Suite, Project management tools
Responsibilities
Develop and maintain PSP and Diagnostic Program portfolio roadmap; Lead end-to-end program lifecycle from needs assessment to closure; Coordinate day-to-day operations across therapeutic areas; Define and monitor program KPIs including enrollment, utilization, and satisfaction; Monitor budgets and identify efficiencies; Analyze patient journey insights to identify barriers; Manage vendor lifecycle and performance; Ensure compliance with policies and regulations; Support digital patient engagement platforms.
Seniority
Mid-Senior, hands-on IC
