Subject Matter Expert, Global Operations Service Center
Core
End-to-end delivery and performance of global operations services including reporting, sales force enablement, e-permissions, and incentive calculation.
Role type
Senior Subject Matter Expert (Service Delivery)
Builds
Scalable, compliant, and efficient global service delivery models
Domain
Global Operations / Shared Services / Sales Operations
Required skills
Process standardization, operational delivery, stakeholder management, analytical skills, process documentation, capacity management, vendor management, change management, business acumen, English, Spanish
Preferred skills
Generative AI, automation solutions, Agile/Scrum, MBA or Operations Management degree
Technologies
Microsoft Copilot, Power Platform, Power BI
Responsibilities
Drive process excellence initiatives including standardization, optimization, and automation; Ensure timely delivery of insourced and outsourced activities following SLAs; Monitor team and vendor performance and track KPIs; Lead service transitions and onboarding of new services; Act as primary point of contact for global projects and escalations; Adapt global standards to fit team context.
Seniority
Senior, hands-on IC
