Senior Program Manager, Product & GTM Programs

Berlin Office; Munich Office💼 Full-time🗓 2026-09-19 → 2026-09-29

Core

Senior Program Manager orchestrating cross-functional programs between GTM, Product, and Engineering to ensure seamless customer experiences for enterprise brands.

Role type

Senior IC Program Manager (Product & GTM)

Builds

Enterprise-grade conversational AI platforms and customer experience programs

Domain

Enterprise Software / Agentic AI / Customer Experience

Deliverable

production ML models

Required skills

Cross-functional program management, Stakeholder alignment, Technical fluency in enterprise software, Execution and deadline management, Process building, Strategic communication

Preferred skills

Experience with agentic AI, Building playbooks and SOPs, Escalation management

Technologies

Conversational AI platforms, Enterprise software stacks

Responsibilities

Align GTM and Engineering on customer-impacting changes, Own end-to-end execution of high-revenue programs, Design coordinated communication sequences for customers, Track progress and manage escalations, Build durable processes and governance cadences

Seniority

Senior, hands-on IC

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About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.