Microsoft Dynamics 365 Functional Consultant
Core
Design, configure, and deliver Microsoft Dynamics 365 Customer Engagement solutions to drive operational excellence and customer value for clients.
Role type
Functional Consultant (CRM)
Builds
CRM modules, workflows, business rules, integrations, dashboards, and reports
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
Requirements gathering, solution architecture, CRM configuration, process mapping, stakeholder management, testing, project support
Preferred skills
Power Platform (Power Automate, Power Apps), Agile/Waterfall methodologies
Technologies
Microsoft Dynamics 365, Power Platform
Responsibilities
Collaborate with stakeholders to translate business needs into CRM requirements; Design scalable solutions including workflows and integrations; Configure CRM modules, entities, and reports; Develop training materials and deliver user workshops; Execute system and user acceptance testing; Support project planning and delivery using Agile or Waterfall methodologies; Provide post-implementation support and troubleshooting.
Seniority
Mid-level, hands-on IC
