Engineering Ops Lead
Core
Own L3 production support across six products, acting as the final escalation point and leading a centralized support function from the ground up.
Role type
Senior Engineering Ops Lead (Production Support/SRE)
Builds
Centralized L3 support function, automation tooling, and incident response capabilities for six enterprise products.
Domain
Financial services, market data, and subscription management technology.
Required skills
L3 production support, SRE, deep technical diagnostics, operational metrics reporting, data-driven pattern analysis, team leadership, process improvement, incident response, AI tooling adoption
Preferred skills
Building/centralizing support functions, AI tooling for operations (log analysis, anomaly detection, LLM triage), cloud platforms (Azure/AWS), CI/CD, support tooling (Jira, PagerDuty), regulated tech environment experience
Technologies
Azure, AWS, Jira Service Management, PagerDuty
Responsibilities
Own end-to-end L3 production support and act as final escalation point; Track support patterns to identify recurring issues and drive automation; Produce regular delivery reporting on ticket volumes, MTTR, and SLA adherence; Actively adopt AI tooling to accelerate diagnosis and automate triage; Manage and develop a small team through 1:1s and career development; Continuously improve L3 support processes and collaborate with engineering and client success; Serve as member of the incident response team leading diagnostics and investigations
Seniority
Senior, hands-on IC with leadership responsibilities