Customer Experience Project Manager
Core
Own end-to-end transformation streams for an AI-driven operational change program, driving contact deflection, resolution rates, and repurchase improvements.
Role type
Senior Individual Contributor Project Manager (Operational Transformation)
Builds
AI-assisted workflows, automated processes, and delivery plans for operational transformation streams.
Domain
E-commerce / Marketplace / AI Operations
Deliverable
production ML models
Required skills
End-to-end project management, AI and automation implementation, data literacy, cross-functional stakeholder management, risk escalation, metric tracking
Preferred skills
E-commerce or marketplace experience, customer experience context, data visualization tools
Technologies
Tableau, Looker
Responsibilities
Define problems and build delivery plans for transformation streams, drive AI/automation adoption by writing briefs for engineering, hold cross-functional teams accountable for commitments, track stream progress against KPIs, communicate risks and decisions proactively
Seniority
Mid-level, hands-on IC
