Manager, System Operations
Core
Lead international ERP administration and support for Microsoft Dynamics 365 users across global entities.
Role type
Manager, ERP Operations
Builds
Optimized ERP system operations and standardized global finance processes
Domain
Pharmaceutical/Biotech industry + Enterprise Resource Planning (ERP)
Required skills
ERP operations leadership, Microsoft Dynamics 365 administration, functional specification design, project lifecycle management, resource planning, change request management, process automation, cross-functional stakeholder management, training program development
Preferred skills
Mandarin Chinese fluency, experience with finance systems support, hands-on Microsoft Dynamics 365 expertise
Technologies
Microsoft Dynamics 365, Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Lead the International ERP Administration team and oversee first-level technical and functional support for international users. Collaborate with cross-functional teams to diagnose system issues and recommend solutions. Analyze business requirements and prepare functional specifications and design documentation. Manage the full system project lifecycle including planning, issue tracking, and release schedules. Manage ERP timesheet operations and support resource planning. Manage ERP user permissions and oversee the development of standard operating procedures. Lead and facilitate ERP project meetings with stakeholders. Design and deliver company-wide application training programs. Evaluate and lead cross-functional standardization and automation initiatives.
Seniority
Manager, hands-on IC with team leadership
