Senior Customer Analyst
Core
Senior Customer Analyst conducting field research, usability testing, and data analysis to validate product bets and drive decisions for autonomous logistics software.
Role type
Senior IC product analyst (research & strategy)
Builds
Autonomous logistics software and hardware solutions
Domain
Logistics, manufacturing, AI
Deliverable
product features
Required skills
Qualitative and quantitative research methods, contextual inquiry, A/B testing, market sizing, UX content development, data synthesis, field observation in warehouses
Preferred skills
Experience in logistics or manufacturing operations, AI enablement playbook design
Technologies
Notion, SurveyMonkey, Slack, Pendo, DexoryView, Basecamp
Responsibilities
Conduct contextual inquiry, interviews, surveys, and usability tests; Combine on-site observations with usage data to validate product ideas; Log feedback and synthesize findings into presentation-ready reports; Support market sizing and competitive mapping; Co-design AI enablement workflows; Maintain research dashboards and pipelines.
Seniority
Senior, hands-on IC