HVAC Tech Support
Core
Provide remote technical support to homeowners troubleshooting residential HVAC equipment purchased via an online platform.
Role type
Senior HVAC technical support specialist
Builds
Customer support for residential heating and cooling systems
Domain
Residential HVAC / Home Services
Deliverable
client delivery
Required skills
HVAC system diagnosis, remote troubleshooting, technical explanation, customer service, documentation, computer proficiency
Preferred skills
Residential service experience, clear communication, problem-solving under ambiguity
Responsibilities
Handle customer calls regarding product questions and technical issues; troubleshoot HVAC problems remotely by gathering information and diagnosing issues; translate complex HVAC concepts into simple explanations; document customer and technical information accurately; collaborate with team members for complex issues; manage multiple customer needs in a fast-paced environment.
Seniority
Senior, hands-on IC